We provide what is known as ‘advanced access appointments service’. In essence, this means that we provide clinical care in a range
of ways, which should mean that you get better access to clinicians.
For a same day emergency appointment, you need to call the surgery at 8.00am when our phone lines open. Our Patient Support team are required to ask you a few questions to gather more information and point you in the right direction to offer you the best care as quickly as possible.
If you are placed on to the doctor’s telephone triage list, the on-call doctor will return your call sometime throughout the day. Unfortunately, we will not be able to give a specific time. The doctor will discuss your query with you and decide if they need to bring you into the surgery or if they can treat you over the phone.
If you need to book a routine follow-up appointment with a particular GP, you can make an appointment up to two weeks in advance. Please phone after 10.00am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. Routine appointments can be booked via ‘eReception’ or Online Services.
We hold regular clinics for Diabetes, CHD. Please see the services and clinics’ section for the full list. We will do our best to place you with the doctor of your choice but this is not always possible.
Please contact the surgery if you are unable to keep your appointment.
DNA (Did Not Attend) - Last month we had 154 patients that did not attend for their appointment.
The surgery operates a zero tolerance policy. Violent or abusive patients will be reported to the police and taken off the list.
Patients who request to see a particular doctor need to inform Patient Support at the time of booking. If a double appointment is required for those who need to discuss more than one issue or require an interpreter, please request this at the time of booking.
The Patient’s Responsibilities
Patients should attend appointments on time and inform the surgery if they are unable to attend as soon as possible. It is important that all patients arrive in good time for their appointment so that they can be seen on time and to ensure the smooth running of the clinics.
If you are over 10 minutes late, you will not be seen and will have to make another appointment.
IF YOU REPEATEDLY FAIL TO ATTEND APPOINTMENTS, YOU MAY BE REMOVED FROM THIS PRACTICE AND WILL HAVE TO FIND AN ALTERNATIVE SURGERY.
One appointment is for one person and one problem only.
Home visits should only be requested for patients who are seriously ill or housebound and these are made at the doctor’s discretion. We ask that patients treat all staff and clinicians with courtesy and respect.
Out of hours/Advice
You should use the NHS 111 service if you urgently require medical help or advice but it's not a life-threatening situation. Call 111 if:
- You need medical help fast but it's not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don't know who to call or you don't have a GP to call
- You need health information or reassurance about what to do next
NHS 111 is a Freephone service that has been introduced to make it easier for people to get the right help, whatever their health needs and whatever the time of day or night. The service is open 24 hours a day, 365 days of the week and is free to call from landlines and mobile phones.
If you ring Westfield outside of working hours, you will be diverted to 111. Please do not leave any messages or requests for repeat prescriptions etc. on the surgery number as this is not a answering machine.