Online consultations (e-Consults) offer a convenient alternative to visiting the GP practice and are rapidly increasing in popularity, particularly as they can help. They allow you to access a range of healthcare GP services through your smartphone, tablet or computer and give you a quick, convenient and simple alternative to visiting your surgery.
As well as helping prevent the potential spread of Coronavirus, online consultations provide several additional benefits for patients. Here are some of the ways online consultations can help you:
By consulting online, you don’t have to queue on the phone to make an appointment, and, because you get a response by the end of the next working day, you’ll quickly find out what care you need.
Avoid disruptions to your day
Many medical enquiries can be resolved without a face-to-face appointment. By consulting online, you’ll avoid these unnecessary disruptions to your day. That’s good news if you:
· Struggle to get time off work
· Care for others and can’t leave them alone
· Are housebound
Use them any time
Online consultation forms can be filled out 24 hours a day, seven days a week. You can also complete them wherever you are – whether it’s your lunch break at work, on the train or in the comfort of your own home. If you have a health concern while you’re away, you can fill out a form rather than waiting until you come home.
You’re in control
Online consultations help if you find it difficult talking about your symptoms face-to-face. This means you’re in control and don’t have to tell anyone else where you’re going.
Aside from the benefits they provide you, online consultations also allow us to make better use of GPs’ time and to prioritise the care of patients who need it most.
Merger & Services Update (April 23rd 2020)
Our two clinical systems have just been successfully merged into one so that we can see medical records and offer appointments to patients across both sites (as planned).
Obviously changes to services at the moment continue to be driven by our response to COVID-19 but this should help us (and our patients) during these challenging times and beyond.
We have requested that NHSEngland redirects the resources that would have been used to inform all patients that the merge has completed (by letter) to other priorities
and instead we have sent out text messages and posted website updates. We hope you understand and support this decision.
We would like to take this opportunity to remind you that the NHS is here for you when you need us.
In an emergency please call 999 or go to your local Accident and Emergency department (remember there is no Children's A&E at St. James' Hospital).
If you are worried you might have symptoms of cancer or any other concerns about your health please call or us on the usual numbers,
use our eConsult service on our websites or call NHS 111. Please do not leave anything to chance, your NHS is still here for you.
Merger Update (April 1st 2020)
We have even more exciting news!
Today we merged the NHS contracts for services provided at Allerton and Westfield Medical Centre sites.
As per our previous communications patients will see little or no change as a direct result of this -
especially as changes to services at the moment are being driven by our response to COVID-19.
We will be merging our Clinical Systems on April 22nd and 23rd so that we can see medical records and offer appointments to patients across both sites.
Thanks again for your patience and understanding whilst we juggle this transition during the challenges of the current situation.
Merger Update (February 19th 2020)
We have exciting news!
We have now had official approval to proceed with our merger plans from our Commissioners and all the relevant Boards -
(Primary Care Commissioning Group, Professional Standards Oversight Group and Primary Care Oversight Group).
We will be merging the NHS contracts on April 1st 2020 but as per our previous communications patients will see little or no change on this day.
We will be merging our clinical systems (computer systems containing patient medical records and appointment rotas) on April 23rd 2020.
After this date patients will be able to access appointments at either site (but the choice will still be yours as to who you see and where).
We will also communicate any further improvements with patients as we progress with our plans.
Our Doctors and Staff across both sites are working really hard to use this opportunity to improve patients services and experience.
Please can we ask for your continued understanding and patience during this transition period and thank you again for your support.
Merger Update (January 1st 2020)
Thankyou to everyone who provided feedback on our services and merger plans during our Patient Engagement in November.
We have collected all of the feedback and you can find a copy of our Final Engagement Report here: Final Engagement Report
This report will now go to various board meetings where a final decision on whether or not we can proceed with our plans will be made.
We will let you know here and by text what the decision is by February 20th 2020.
As explained in the report we have used your feedback to help us to plan and shape services going forwards.
You can find a copy of our 'You Said, We Will/Have' pledges here too: You Said, We Will/Have
Our Proposed Merger (November 1st 2019)
Westfield Medical Centre and Allerton Medical Centre announced today that they hope to merge their Practices next Spring.
Letters are in the post to households where patients are registered - but you can find an electronic version of the letter here too. Letter to Households
More information can also be found in our Frequently Asked Questions sheet. Frequently Asked Questions about our merger
We would love to hear your feedback regarding our plans.
You can complete our online survey here: https://www.smartsurvey.co.uk/s/MergerEngagementSurvey/
or collect a paper copy in the practice.
Or feel free to come along to one of our drop-in events:
Sat 23rd Nov 11.00-13.00 First Floor, Reginald Centre, 263 Chapeltown Rd, LS7 3EX
Sun 24th Nov 14.00-15.30 Meeting Rm, St. Matthew's Church, Wood Lane, LS7 3QF
Mon 25th Nov 18.00-19.00 First Floor, Reginald Centre, 263 Chapeltown Rd, LS7 3EX
(A copy of the information sent to our stakeholders can be found here. Merger Stakeholder brief)
(And also a copy of our Engagement Plan and Engagement Methodology for interested parties. Merger Engagement Plan. Merger Engagement Methodology)
Would you like to get involved in your practice?
We have a Patient Reference Group and are looking for patients from all age groups, social and cultural backgrounds to join us.
Please speak to Patient Support for the date of the next meeting.
Opening Hours - find out how and when to see a GP
Find out when our practice is open and what to do if you need help when the practice is closed. Find out more
Repeat Prescriptions - order your medication online
Do you need to re-order your medication? Visit our prescriptions page or use eConsult. Find out more
Like To Register? We welcome new patients to our practice area
New to the area and would like to join our practice? We would be happy to help you. Find out more